Privacy Policy

Article 1 – Privacy Policy

Your privacy is very important to us. We therefore only process data that we need for (improving) our operation and services and handle the information we have collected about you and your use of our products and services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of our website, webshop and the products and services provided thereon. The effective date for the validity of these conditions is 01/10/2020. When a new version is published, the validity of all previous versions expires. The most recent privacy policy can always be consulted on our website. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also clarify how we store your data, how we protect your data against misuse and what rights you have with regard to the personal data you provide to us.

Our website and webshop is owned by KawaJoy.

If you have any questions about our privacy policy, please contact our privacy contact at hello@kawajoy.com.

Article 2 – Data processing

Below you can read how we process your data, where we store it, which security techniques we use and who can consult your data.

You can consult our website and webshop without having to provide us with your personal data. If you do not provide us with the requested information, we may not be able to provide you with services or the website and webshop may not function properly.

Article 2.1. – Online store software

Our webshop was developed with software from Sava. Personal data that you provide for our purposes services you provide to us are shared with this party. Sava has access to your data to provide us with (technical) support, but they will never use your data for any other purpose. Sava is obliged to take appropriate security measures based on the agreement we have concluded with them. Sava reserves the right to share collected data within its own group and affiliated partners to further improve services. Sava takes into account the applicable legal retention periods for (personal) data.

Article 2.2. – Web hosting and email

We purchase web hosting and email services from Sava. Sava processes personal data for us and does not use your data for its own purposes. This party can collect metadata about the use of the services. This is not personal data. Sava has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. Sava is obliged to maintain confidentiality under the agreement.

Article 2.3. - Payments

To process (part of) the payments in our webshop, we use the Paypall, Bancontact and Ideal platform, which processes your name, address and residence details and your payment details such as your bank account or credit card number. Paypall, Bancontact and Ideal have taken appropriate technical and organizational measures to protect your personal data. Paypall, Bancontact and Ideal reserve the right to use your data to further improve the services and in this context to share (anonymized) data with third parties. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the services provided by Paypall, Bancontact and Ideal for which they engage third parties. Paypall, Bancontact and Ideal do not store your data for longer than what is permitted by the legal periods.

Article 2.4. – Shipping of packages

If you place an order with us, it is our job to have your package delivered to you. We use the services of Bpost, PostNL, DHL, UPS, GLS, DPD to carry out deliveries. It is therefore necessary that we share your name, address and residence details with Bpost, PostNL, DHL, UPS, GLS, DPD. Bpost, PostNL, DHL, UPS, GLS, DPD only use this data for the purpose of executing the agreement. In the event that Bpost, PostNL, DHL, UPS, GLS, DPD engage subcontractors, Bpost, PostNL, DHL, UPS, GLS, DPD will also make your data available to these parties for the aforementioned purposes. In certain cases we may have to work with another partner to ship packages. In that case, the conditions in this clause apply to this partner.

Article 2.5. – Invoicing and accounting

We use the services of Cofiac - 0456.702.526 for our administration and accounting. We share your name, address and residence details and details regarding your order in the context of cooperation for our administration and accounting. This data is used to administer sales invoices. Your personal data is sent and stored protected and Cofiac - 0456.702.526 has taken the necessary technical and organizational measures to protect your data against loss and unauthorized use. Cofiac - 0456.702.526 is obliged to maintain confidentiality and will treat your data confidentially. Cofiac – 0456.702.526 does not use your personal data for purposes other than those described above.

Article 3 – Purpose of data processing

We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the order you give us. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission to do so. Your data will not be shared with third parties, except to comply with accounting and other administrative or legal obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us, an oath, a legal obligation or their own professional ethics.

Article 4 – Automatically collected data

Data collected automatically by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not qualified as personal data.

Article 5 – Cooperation in tax and criminal investigations

In necessary cases, we may be obliged to share your data in the context of a tax or criminal investigation based on a legal obligation. In such a case, we are forced to share your data, but we will resist this within the possibilities offered by the law and only share the most necessary information.

Article 6 – Retention periods

We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. Based on the applicable administrative obligations, we must keep invoices with your (personal) data. We will therefore keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced in response to your assignment.

Article 7 – Your rights

Under applicable Belgian and European law, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights.

To prevent misuse, we only send copies and copies of your data to the e-mail address that is already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of completed requests, in the case of a request to be forgotten we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.

You have the right to file a complaint with the competent authority at any time if you suspect that we are using your personal data incorrectly.

Article 8 – Right of inspection

You always have the right to inspect the data that we process or have processed that relates to your person or can be traced back to you. You can make a request to our contact person for privacy matters. You will then receive a response to your request within 30 calendar days. If your request is granted, we will send you a copy of all data at the e-mail address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.

Article 9 – Right of rectification

You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you amended. You can make a request to our contact person for privacy matters. You will then receive a response to your request within 30 calendar days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.

Article 10 – Right to restriction of processing

You always have the right to limit the data that we process or have processed that relates to your person or can be traced back to you. You can make a request to our contact person for privacy matters. You will then receive a response to your request within 30 calendar days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Article 11 – Right to portability

You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you, processed by another party. You can make a request to our contact person for privacy matters. You will then receive a response to your request within 30 calendar days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can no longer be guaranteed from then on.

Article 12 – Right to object and other rights

In certain cases you have the right to object to the processing of your personal data by or on behalf of. If you object, we will immediately cease data processing pending resolution of your objection. If your objection is well-founded, we will make copies and/or copies of the data that we process or have processed available to you and then permanently stop the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Article 13 – Changes to our privacy policy

We reserve the right to change our privacy policy at any time. You will always find the most recent version on our web page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.

Section 14 – Cookies

This website uses cookies. Cookies are small information files that are automatically stored on the hard drive of the user's computer. They serve to gain insight into the use of the website and to analyze and improve the functionalities of our website and webshop. The information is sent back to the website administrator with each visit and makes it possible to facilitate and speed up access to the website.

Most internet browsers give you as a user the option to delete cookies from your hard drive or reject cookies prior to their installation. You can set your browser to your own preferences. Disabling cookies in your browser may result in some parts and/or functions on our and other websites not being displayed or functioning correctly.

Article 15 – Contact details in the context of this policy

We can be contacted by post or email using the following coordinates:

• KawaJoy, sole proprietorship
• Rodenemweg 180
• 1500 HALLE
• hello@kawajoy.com